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Before I begin, I'd like to add a disclamer- I've used Adobe products at companies for years with few licensing problems that I can remember. I work at a university, teaching design. A student purchased a CC license for home use but has had major issues getting the license to work. She's contacted Adobe a few times-one of which times was at uni while I watched her speak to online support. They said it would be resolved in 3 days. We're up to 3-4 weeks. I've personally written and tweeted to various Adobe accounts/addresses myself, including Todd K that posts on this very board. I have a lot of respect for Todd, because his posts all over the web (not just here) are very informative. That said, this is too long and we're trying to get Adobe to respond, with no solution in sight. Other students have purchased licenses and had it up and running in minutes. It seems sad to me that this person is getting punished for attempting to buy software legit. So, if you've had similar experiences how do you get them resolved?