"Ugh"? Are we like the friend that no one likes any more?
I'm assuming the "ugh" was linked to the phrase "tweeted" (and how it has become a verb) and not "Red Giant". It's a moderately ridiculous that you can get better customer support by bitching on twitter than you can by reaching out directly to the company. This is a general observation and not pointed directly at RG. I'm also putting words in someones mouth, so theres that too.